SEO Company website went down
Today, one of the top 10 SEO Internet Marketing Agency firm in US was down from morning until now (2:40pm), probably around 5 hours (based on the time I first noted).
It was a minor website database user problem, but they have good number of employees and unfortunately none had checked their own web site. Probably relaxed being a Friday or busy working for their client websites.
Some negative factors caused because of this is:
a) New clients who try to reach through search engine could not access the website.
b) The money they spent on Adwords is probably like $5 for a click and for 5 hours all the clicks turned out to be nothing.
c) They have a dedicated server and that increases more responsibility to maintain and constantly check for 99.9% uptime.
Now, this could happen to my website as well as yours, but then facing problem or down time is not the issue, we had seen issues with hotmail, even google at times - but fixing the issue in a timely manner is what is important.
I thought they would fix it when I first noted it, then after few hours (say like 5 hours) checked to see that it was still down, I called them up and they fixed it in a minute. Well, I know I saved them atleast few hundred bucks for today with a minute call of mine and I earned this post 